FAQ - Frequently Asked Questions
1. How does CapClips.co.uk work?
CapClips.co.uk is where people can personalise high quality Magnetic Cap Clips & Golf Ball Markers with their own images/designs/photographs etc. Or choose from our wide range of ready made designs.
2. Do you ship to other countries?
Yes, we ship our products worldwide. It takes about 24-48 hours for
production. Shipments normally take 6-10 working days for arrival.
*Delivery dates are not guaranteed and may include extra transit time
because of unforeseen delays. Late deliveries are always a
possibility, however, we will try our best to ensure all deliveries
arrive on time.
3. Is it secure to use my credit card number through Paypal?
When you order from us you can feel safe and secure. We do not save
any card numbers or Paypal details in our system. All credit card
numbers and Paypal details are sent directly and processed by Paypal.
All numbers are sent through a SSL (Secure Socket Layer) secured
server. SSL is the premier cipher code technology of today and is
used for online transactions throughout the world.
4. Can I change my order after it has been placed?
First of all, always make sure you check over all details in your
orders thoroughly to make sure that what you are ordering is correct.
If you decide you want to change something after you've added your
orders to your shopping cart, but before you check out, there is no
problem. Simply click to edit the item in your cart, and you'll be
able to make any changes you want.
Once you've completed your order, our automated manufacturing process
immediately schedules your order for production. Because we strive to
deliver high-quality ordering to all our customers as quickly as
possible, we are unable to accept changes to an order after an order
has been placed.
5. Is there a setup fee?
No setup fee is required to order from CapClips.co.uk! Simply
create an account and you're ready to order! There
are no hidden charges.
7. Image requirements?
The maximum images size that can be imported is 10 MB (10,240 KB).
We recommend the following images formats: .JPG, .PNG.
Low resolution images may print poorly especially when enlarged. We
recommend at least 200 DPI (dots per inch).
8. Customs Taxes and Duties?
You may be subject to import duties and taxes. All items entering a
foreign country are subject to customs inspection and the assessment
of duties and taxes in accordance with that country's national laws.
Customs duties and taxes are assessed, generally, if the merchandise
is dutiable and the value of the item is above the threshold set by
the country's laws. You should contact your local customs office for
further information, because Custom policies vary a lot from country
to country. In addition, when ordering from MyCustomLighter.com, you are
considered the importer of the goods and must comply with all laws
and regulations of the country in which you are receiving the goods.